Privacy Policy
1. Introduction
Nsel Solutions LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of users of our website and customers of our services. This Privacy Policy explains how we collect, use, store, and protect personal information.
2. Information We Collect
We may collect the following types of information:
- Contact details (name, phone number, email address)
- Business information (company name, billing address)
- Shipment details and service requests
- Payment and invoicing information
- Website usage data (IP address, browser type, pages visited)
3. How We Use Information
We use personal information to:
- Provide and manage freight transportation services
- Communicate regarding shipments, quotes, and inquiries
- Process payments and invoices
- Improve our website and services
- Comply with legal and regulatory obligations
4. Information Sharing
We do not sell personal data. Information may be shared with:
- Subcontractors or carriers involved in service delivery
- Payment processors and IT service providers
- Government authorities where required by law
All third parties are required to protect the confidentiality of the information.
5. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
6. Data Retention
Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. User Rights
Depending on applicable law, users may have the right to:
- Access their personal data
- Request correction or deletion
- Object to or restrict processing
Requests may be submitted to [contact email].
8. Policy Updates
This Privacy Policy may be updated periodically. Updates will be posted on our website with an updated effective date.
Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help improve functionality and user experience.
2. Types of Cookies We Use
- Essential Cookies – Required for website operation
- Performance Cookies – Help analyze website traffic and usage
- Functional Cookies – Remember user preferences
We do not use cookies to collect sensitive personal data.
3. Managing Cookies
Users can control or disable cookies through browser settings. Disabling cookies may affect website functionality.
4. Third-Party Cookies
We may use trusted third-party tools (e.g., analytics providers) that place cookies to help us understand website usage.
5. Updates
This Cookie Policy may be updated at any time. Changes will be posted on the website.
Service Level Clauses (SLA – Optional but Recommended)
1. Service Commitment
The Company commits to providing freight transportation services in a professional and commercially reasonable manner, in accordance with industry standards.
2. Pickup and Delivery Windows
- Pickup and delivery times are estimates unless expressly guaranteed in writing
- Delays caused by traffic, weather, mechanical issues, or force majeure do not constitute a service breach
3. Communication
The Company will:
- Provide shipment status updates upon request
- Notify customers of known delays or disruptions when reasonably possible
4. Damage and Loss Handling
In the event of loss or damage:
- Claims will be handled per the Claims section of the Terms and Conditions
- Investigation timelines may vary depending on circumstances
5. Exclusions
Service level commitments do not apply to:
- Force majeure events
- Incorrect shipment information provided by the Customer
- Improper packaging or loading by the Customer
6. Remedies
Except as expressly stated, the Customer’s sole remedy for service failure is limited to the remedies set out in the Liability section of the Terms and Conditions.
7. No Guaranteed Transit Time
Unless expressly agreed in writing, no service provided by the Company includes guaranteed delivery times.